RIGHT OF WITHDRAWAL
Within 14 (fourteen) working days from the delivery of the goods, the Customer can withdraw from the contract without providing any explanation.
However, a brief indication of the reasons for the withdrawal is welcome, although it is not required by law. The withdrawal must be communicated to For Pets Only srl by registered letter with acknowledgment of receipt to the following address: For Pets Only srl, Via Atto Vannucci 3, 20135 Milan (Italy).
Notwithstanding the legislative provisions of art. 5 n.4 of Legislative Decree n.185/1999, the communication of the withdrawal can be made by e-mail within 14 days of receiving the order to the following e-mail address: email@example.com.
The Customer can also exercise the right to exchange an item for the same item of another size or colour if it is available. The delivery of the same item will be charged to the Customer and the Customer will have to pay for the delivery costs.
The return of the goods does not automatically imply a valid right of withdrawal from the contract if you do not follow the procedure indicated above, i.e., contact our Customer Service via email or registered mail with return receipt and receive authorization to return the goods.
The right of withdrawal applies only if the purchased products have not been used and are inside the original intact packaging, complete with any instruction manuals. As per the legal terms, garments or objects made to customer specifications, customized items, and/or damaged and/or altered garments cannot be returned.
The costs for returning the goods to the supplier are borne by the Customer. The Customer can use the courier selected by For Pets Only srl and which will be communicated via email, unless otherwise agreed. For Pets Only srl is not responsible for theft, loss or damage that occurs during shipment, the responsibility of which falls entirely on the Customer.
The return of the items or accessories must be received, within 14 days of the authorization to return them, at the logistics office of For Pets Only srl at: For Pets Only srl, Via Atto Vannucci3, 20135 Milano (Italy). Download the return form here.
In case of returns, the customs costs are always charged to the Customer.
Custom-made items cannot be returned.
CONDITIONS FOR CANCELLATIONS AND RETURNS
1. The garments must not have been worn, washed, or altered and must not show any sign of use and be in perfect condition.
2. Each garment must be returned with its original label, packaging, and accessories (hangers, dust bags) received together with the order, and include any eventual gifts.
3. Returns must be sent to: For Pets Only srl, Via Atto Vannucci 3, 20135 Milano (Italy).
Returns sent with Poste Italiane are not accepted.
For Pets Only srl shall not accept any returns unless they comply with all the terms and conditions set forth in the return policy. In such cases of noncompliance, the goods will be returned to the sender at the original shipping address.
For Pets Only will reimburse the cost of the products paid by the Customer at the time of the order calculated net of outward shipping costs (valued at 13.00 euros for Italy - 20.00 euros for Europe - 60.00 euros for the rest of the World) and of any additional costs related to the payment (4% of the total paid by PayPal or Scalapay). The refund will be processed using the same method originally chosen for payment.
If the right of withdrawal is exercised in accordance with the above, the Seller will reimburse the Customer within and no later than 30 days from receipt of the declaration of withdrawal.
If the amount was paid by credit card, the supplier will credit the same amount to the Customer’s card through the institution issuing the card. For orders paid with PayPal, the amount will be returned to the original account. Upon request, the Customer will be able to benefit from a personal shopping voucher for the amount equal to the returned goods, which will have to be used within 120 days. If the Customer receives verified defective products or that errors occur in the shipment by For Pets Only srl, the Customer is required to follow the same instructions above, but the shipping costs for re-sending the product will be entirely at For Pets Only’s account.
The cancellation of an order is possible provided that:
1. The order status is not yet confirmed/in preparation.
2. If the cancellation is requested once the order has entered production or has been shipped, the return procedure must be followed.
If the payment has already been made, the refund will be processed using the same method originally chosen
for payment, in the shortest of times, possibly, net of any additional costs related to the payment (4% of
the total paid by PayPal or Scalapay)