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ORDER PROCESSING TIME
AVAILABLE ITEMS
Already available items are shipped within 7 working days (Monday-Friday) starting from the date of order.
During sales or promotion periods, shipments may take longer to be despatched.
SPECIAL OR LIMITED EDITION ITEMS OR NON-AVAILABLE ITEMS
Shipped within 15-30 working days.
Limited Editions and Specials Order items cannot be returned.
SHIPPING COSTS*
FOR ITALY
No shipping costs for orders above € 100,00 (purchased products) throughout Italy, islands excluded!
For orders under € 100,00, shipment costs of € 13,00 shall apply.
FOR EUROPE*
NO shipping costs within Europe for orders above € 200,00 (**excluded the countries listed further below).
For orders under € 200,00, shipment costs of € 20,00 shall apply.
**Such terms shall not apply to: Albania, Andorra, Belorussia, Bosnia-Herzegovina, Bulgaria, Vatican City, Cyprus, Croatia, Denmark, Estonia, Russian Federation, Finland, Gibraltar, Greenland, Guernsey, Island, Åland Islands, Faroe Islands, Jersey, Latia, Lithuania, Macedonia, Malta, Isle of Man, Moldova, Montenegro, Norway, Romania, San Marino, Serbia, Svalbard and Jan Mayen, Sweden, Turkey, and Ukraine.
*Custom fees are always at your charge also for returns.
DELIVERY TIME
FOR ITALY
Orders are processed in 7 working days, the delivery is carried out within 48 hours after leaving our warehouse throughout Italy, islands excluded.
We suggest our Customers indicate an address where they can easily be reached and receive their goods, always providing a telephone number (landline or mobile phone) where they can be reached to avoid any delays due to unnecessary delivery attempts. Furthermore, you can also enter your workplace address (recommended) or the address of a trusted person in charge of collecting your parcel.
Our courier will attempt to deliver it twice, then leave a card with the details needed to contact them and collect your goods via the Internet.
Recipients cannot schedule an exact date or time for their delivery.
FOR EUROPE
Orders are processed in 7 working days, the average delivery time for shipments outside Italy ranges from 2 to 5 days.
We suggest our Customers indicate an address where they can easily be reached and receive their goods, always providing a telephone number (landline or mobile phone) where they can be reached to avoid any delays due to unnecessary delivery attempts. Furthermore, you can also enter your workplace address (recommended) or the address of a trusted person in charge of collecting your parcel.
Our courier will attempt to deliver it twice, then leave a card with the details needed to contact them and collect your goods via the Internet.
Recipients cannot schedule an exact day or time for their delivery.
EXTRA EEC* DELIVERIES OR DELIVERIES ABOVE 30 KG
Should your order exceed 30 kg, and for deliveries outside the European territory, Customers are kindly asked to write to online@forpetsonly.it to enquire about the exact shipping costs.
Europe: 2 - 3 days depending on the destination.
USA and Canada: 1 - 3 days depending on the destination.
Latin America: 3 - 4 days.
Asia and Middle East: 2 - 3 days.
Australia and Oceania: 2 - 3 days for main destinations / 4 - 5 days for remote destinations.
Africa: 2 - 4 days.
*Custom fees are always at your charge also for return
SHIPMENT TRACKING
When an order is shipped, Customers receive an e-mail from For Pets Only srl with their tracking number and a link to check the delivery progress.
In case of delays due to customs offices, Customers will be contacted directly by the courier.
Customers are kindly asked to carefully inspect their package upon delivery before signing the related proof of delivery. All parcels are carefully wrapped with a For Pets Only srl adhesive tape.
If for any reason your parcel looks tampered with or the adhesive tape is not intact, Customers are kindly asked to sign the receipt with reserve or to refuse the delivery.
Should the delivery be accepted with an unauthorised signature or should there be evidence of tampering on the package, Customers are kindly asked to immediately report the matter to the courier and contact For Pets Only srl at the following address: online@forpetsonly.it.
All Customers who place an order establish a business relationship with For Pets Only srl and therefore undertake to accept the delivery of their parcel. If the parcel is not delivered due to a fault on the Customer’s side (wrong address, consignee always absent, incorrect phone number, etc.) or if the Customer refuses to accept the delivery, all shipping costs and possible customs charges will be detracted from any refund due to the Customer.
We wish to remind our new Customers that For Pets Only srl can ask Banks or PayPal to verify the transactions and contact the counterparty bank too. Such checks may delay the time of shipment.
For Pets Only srl is not responsible for any delays due to customs operations and controls, or to force majeure beyond our control.
