The Customer may withdraw from the contract within 14 (fourteen) working days from the time of delivery without giving any explanation. However, a brief explanation of the reason to which the withdrawal is due is welcome, though not required by law.  The withdrawal must be communicated to For Pets Only srl by registered letter with acknowledgement of receipt sent to the following address: For Pets Only srl Via Atto Vannucci 3-20135 Milan.

Notwithstanding the provisions of Art. No. 5(4)of Legislative Decree No. 185 of 1999, the cancellation can be made by e-mail within 14 days after receiving your order by writing to the address online@forpetsonly.it.

 The Customer may also utilise the right to change an item with the same article in another size or colour, should they be available. The delivery of the same item will be charged to the customer and the Customer will have to pay for the restitution costs.


The return of the items does not automatically involve a valid right to withdraw from the contract if the above-mentioned procedure is not followed, i.e. contacting our Customer Care by e-mail or registered mail with proof of posting and receiving an authorisation for the items to be returned and how.  The right of withdrawal may be utilized only if the products have not been used, are in their original and intact packaging, and all instruction manuals are included. As required by law, garments or objects made according to Customer’s specifications and personalized items cannot be returned.  The costs resulting from delivering the items back to the supplier shall be charged to the Customer. The delivery will be carried out by the courier chosen by For Pets Only srl, whose name will be notified to the Customer by e-mail (unless differently agreed). For Pets Only srl is not responsible for theft, loss or damage incurred during the shipping, whose responsibility falls entirely upon the Customer. 

The returned garments or accessories must be received at  For Pets Only srl logistics headquarters within 14 days after the authorization is issued to:
For Pets Only srl   Via Atto Vannucci, 3 20135 Milano Italy. 
 Download the return form here 

Custom fees are always at your charge also for returns.

Sign up for a PayPal account.
If you are not satisfied with your order, PayPal will provide a free return shipping label or refund the cost of returning for eligible purchases
.  Click here.


    1. The garments must be unworn, unwashed an unaltered; they must not show any sign of use and arrive in perfect condition.

    2. Each item must be returned including all labels, packaging and original accessories (hangers, dust bags) you may have received with
        your order and gifts

    3. Returns must be shipped to: For Pets Only srl Via Atto Vannucci, 3 20135 Milano Italy.

    4. We do not accept returns by POST.

For pets Only srl will not accept any returned items if they do not comply with all the terms and conditions listed in the return policy. In such cases the items will be returned to the sender at the original shipping address.

For Pets Only will refund the cost of the products paid by the customer at the time of the order calculated net of the outward shipping costs (valued in euro 13,00 for Italy - euro 20,00 for Europe-euro 60,00 for World) and any ancillary costs related to payment (4% of the total paid with Paypal or Scalapay). The refund will be made with the same method chosen for the payment.

If the right of withdrawal is utilised in conformity with the foregoing, the seller will credit back the price paid by the Customer no later than 30 days after receiving the withdrawal notice. 

Should the item have been paid by credit card, the supplier will charge the same amount back onto the consumer’s card via the bank issuing the card. For orders paid via Paypal or bank transfer, the amount will be charged back onto the original account. Upon request customers can be eligible for a personal coupon: the coupon amount shall have the same value as the returned goods and can be used within 120 days.

 Should the Customer receive faulty products or should For Pets Only srl make a mistake in the delivery, you are kindly requested to follow the instructions listed above. However, the shipping costs for re-sending the product will be fully paid for by For Pets Only srl.


Cancellation of an order is possible provided that:

    1. If the cancellation is requested once the order has entered production or even shipped, you will have to follow the return procedure

    2. In case of payment already made, the refund will be issued on the same method chosen by the customer for payment, in the shortest
        possible time, net of any ancillary costs imposed by the payment provider chosen by the customer (4% of the total paid with PayPal
        and Scalapay)

    3. WARNING: The return to the sender of the parcel for any cause not directly attributable to the sender will not be accepted as an
        implied cancellation of the order and the return costs will be borne exclusively by the recipient